Frequently asked questions
We currently deliver within Windhoek. Check your suburb on the delivery areas page before subscribing.
Check my suburb.
Your card is charged securely via Adumo once per cycle, before the order cutoff. You'll get a reminder before every charge, and a receipt after.
Yes — pause, skip, change your box or cancel from your dashboard. Changes made before the cutoff apply to the current cycle; after cutoff they apply to the next one.
Report an issue from your order page within 48 hours — missing items, quality or temperature concerns, or delivery problems. Food-safety concerns are prioritised immediately.
Occasionally a cut may be unavailable. Each box item carries a substitution rule — no substitution, similar cut, or any equivalent — shown in the monthly contents.