Policies

Privacy policy

We collect only the information needed to run your subscription: your profile, delivery addresses, order history and communication preferences. Payment card details are handled entirely by Adumo Online — we store only a secure token and the masked card number.

You can view your account data, change your communication consent, or request deactivation of your account at any time from your profile page. Marketing consent is always separate from operational messages about your orders.

Delivery policy

We deliver within defined Windhoek delivery zones on each cycle's delivery day. A delivery fee applies per zone and is shown before you subscribe. Someone should be available to receive the box; unattended delivery happens only with your approved standing instruction.

If a delivery fails, the driver records the reason and our service team contacts you to arrange the next step.

Cancellation and refunds

You can cancel your subscription at any time. Cancelling before the cycle cutoff stops the current cycle if your order isn't locked yet; after cutoff, the current order is still delivered and charged, and future renewals stop.

Refunds and account credits for quality or delivery problems are handled through support cases. Approved refunds are returned to your original payment method.

Food handling and substitution

Your box is packed by our partner butchery under temperature-controlled conditions, with checks at packing, dispatch and delivery. Keep the box refrigerated or frozen promptly after handover.

If a listed cut is unavailable, the substitution rule shown for that item in the monthly contents applies: no substitution, a similar cut, or any equivalent product of at least the same value.